Refund policy

Thank you for shopping at cereffolin.online. We want you to be completely satisfied with your purchase. If you are not entirely happy with your order, we are here to help with our return and refund process.

1. Returns & Eligibility

We offer a 30-day return policy, which means you have 30 days after receiving your item to request a return.

To be eligible for a return, your item must meet the following conditions due to the health and safety nature of our dietary supplement products:

  • The item must be unopened, unused, and in its original sealed packaging.

  • The safety seal must be completely intact.

  • The item must be in the same condition that you received it.

  • You will need to provide the receipt, order number, or proof of purchase.

Items that have been opened, unsealed, or partially consumed are not eligible for a return or refund.

2. How to Start a Return

To initiate a return, please contact our customer support team first at support@cereffolin.online with your order number.

If your return is accepted, we will send you instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

Please note: Customers are responsible for paying their own shipping costs for returning items. Shipping costs are non-refundable.

3. Damaged or Incorrect Items

Please inspect your order upon reception. Contact us immediately at support@cereffolin.online if the item is defective, damaged, or if you receive the wrong item. Please include clear photos of the packaging and items so that we can evaluate the issue and make it right immediately.

4. Refunds Processing

Once we receive and inspect your returned package, we will send you an email to notify you that we have received your item and whether the refund has been approved or rejected based on its condition.

If approved, your refund will be processed automatically, and a credit will be applied to your original method of payment within 5–7 business days. Please remember it can take some time for your bank or credit card company to process and post the refund.